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To purchase an item, click the 'Buy Now' button near your product of choice. |
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| General FAQs: |
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| Questions & Answers: |
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| Q. Do we lay-buy? |
(Posted: 7th Jan, 2007) |
| Q. Do we have Sale items? |
(Posted: 7th Jan, 2007) |
| A. Like any other boutique, we are very happy to bring you end of season sale items with an undate service provided to bring you regular updates when new items come on sale at Madaboochoo. |
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| Q. What are Custom made fascinators? |
(Posted: 7th Jan, 2007) |
A. Madaboochoo was created with race day in mind. We have worked hard to bring a new way of putting together your race day outfit.
Madaboochoo works very closely with extremely talented designers who make one off head pieces.
This means that if you buy a custom made head piece exclusive to Madaboochoo. You will be the only one wearing that particular head peace, this is a Madaboochoo guarantee.
The head piece was designed to match a particular outfit and was made by a professional Milliner of our choice. |
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| Q. Is Madaboochoo a seconds or factory clearance outlet ? |
(Posted: 13th March, 2007) |
A. No Madaboochoo is not a discount or factory seconds distributer.
Madaboochoo boutique is of the highest of standards in medium to high end online fashion.
We pride ourselves on our standard and service and guarantee the highest quality in Australian fashion.
We have worked very hard to bring you some of Australia's favourite and most loved labels and designers, our loyalty to our designer will ensure that Madaboochoo will always protect the integrity and class of its chosen designers.
Madaboochoo brings you high quality designer wear with the convenience of an online boutique. |
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| Q. How will i know it fits? |
(Posted: 16th March, 2007) |
A. Most garments are average sizing, often you will learn which labels fit and which are not good fits.
If you are purchasing a particular brand you have not worn before, or if the garment is tighter fitting, the sizing if will be in the item description.
If the garment is an easy fit, for exsample it is made from a fabric that has stretch the sizing is usually not necessary.
If you receive your garment and it does not fit, you are most welcome to take advantage of our return policy and opt for a refund or exchange.
If you are still unsure and would like to know any information in regards to any item in the Madaboochoo Boutique please contact our staff during business hours via phone or ask us your question by clicking on the "contact us button" on the bottom of this page and we will be happy to assist you. |
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| Q. How many days take to receive items? |
(Posted: 7th Dec, 2007) |
| A. Between 1-4 depending on where you are located for Australia. |
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| Q. Hello, I was wondering, (and hoping) if your lay-buy system is in place yet? Thanks? |
(Posted: 23rd Dec, 2007) |
A. Hello,
If you would like to call on Monday during business hours we can set that up for you.
Cheers |
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Q. Do you do layby on sale items?
And also how long is your layby
Nicole? |
(Posted: 22nd Jan, 2008) |
| A. Unfortunately we can not allow layby on sale items. The layby time is 6 weeks. |
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| Q. Hi there, I'm interested in purchasing a fascinator, how do you pack them to ensure their safe arrival? |
(Posted: 27th Feb, 2008) |
A. Hello,
They are packed into a box and then surrounded in buble wrap or foam pieces. |
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Q. Is it US size or Australian size?how long does it take to ship to Europe?
is the currency in Australian dollars or in US dollars? |
(Posted: 28th March, 2008) |
A. Hello,
It is Australian currency and sizing, depending on the shipping choice it can take up to ten days regular air or for express it will be approximately 4 to 10 days. |
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| Q. I TRIED TO COMPLETE MY ORDER, BUT I CANNOT SELECT MY COUNTRY??!! HOW COME YOU DON'T SHIP TO THE NETHERLANDS?? |
(Posted: 28th March, 2008) |
| A. We will ship to the Netherlands, it does not specify, i suggest selecting EUR. |
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| Q. Your petite clothing - is that petite proportions for women 5ft 4inches and under (standard petite fitting) - or is it small sizing for regular proportions. Thank you from fashion frustrated 155cm woman living in regional Queensland !? |
(Posted: 15th June, 2008) |
A. HEllo,
The seduce is more like regular petite. The razak is more designed for very small girls, in height and size. You should not have a problem with that label.
Good luck. |
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| Q. Is size 12 your biggest size. i love one of your dress but it is not in my size? |
(Posted: 25th June, 2008) |
| A. Our size range generally goes up to a 12 in most items. We do have size 14 in some pieces of clothing however as we find there is not as much demand for this size we tend not to carry as much. If there is a particular piece however that you want in a size 14, please contact us and we will see what we can do. |
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| Q. I saw a "Party" dress in "Women's Day" magazine, page 67 dated 14th July. Can you let me know when it will be in stock if at all? It was priced at $199.00? |
(Posted: 16th July, 2008) |
| A. We are not receiving the Party dress that is advertised in the Women's Day Magazine. We are receiving a similar style which is strapless and it comes in blue. The dress will be listed as soon as it comes in stock. |
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| Q. I was just wondering if it was possible that you would be getting the burnt out monica dress back in the store at all (purple satin, strapless with patterned skirt)?? |
(Posted: 31st July, 2008) |
A. We only carry a small size range in all items as we like our customers to be able to purchase a unique outfit or item of clothing and know that it's not mass produced and thus not everyone will be wearing the same thing.
This particular dress has been very popular, however we only have the available sizes showing on the website and will not be stocking this style again.
Thank you |
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| Q. All postage to be sent to? |
(Posted: 1st August, 2008) |
A. P.O. Box 215
North Lakes
Qld 4509
Thank you |
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| Q. Do you have an overnight shipping option within Aust? And do you gift wrap? Also do you ship all over the world? |
(Posted: 1st August, 2008) |
A. Hello Annie,
Yes we can arrange this, we may require extra postage for overseas express as it is very expensive.
Regards,
Angelic |
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| Q. Hi I would like to know with the Razak brand what a size 3 would equate to in Australian size - I appreciate your reply? |
(Posted: 1st August, 2008) |
A. Hello,
The razak size is a 12,however razak is a very small make. If you are a regular 10, the 12 is more a 10. I hope this helps. |
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| Q. Can i buy a dress and if it doesnt fit return it? |
(Posted: 4th August, 2008) |
A. Please refer to our refund policy in the FAQ section under the 'Returns Policy' link as this will explain our terms and conditions regarding exchanges and refunds.
If you have any further questions after reading this please information, please email us for further clarification.
Thank you |
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| Q. Do you offer drop shipping with discount prices?? |
(Posted: 5th August, 2008) |
| Q. I have just placed an order today(sunday 24th aug) and i was wondering when i should expect to recieve the order, i live in melbourne VIC. thanks? |
(Posted: 25th August, 2008) |
A. We do not ship on weekends so your order will be sent on Monday at the earliest.
The delivery time depends on your location, if you are inner city Melbourne, you should receive it the day after it is shipped.
Thank you |
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| Q. Is size 14 the largest size you stock? |
(Posted: 1st Sept, 2008) |
| Q. How do I reset my password if I forgot it? |
(Posted: 8th Dec, 2008) |
A. If you have forgotten your password, you will need to get in contact with us either via email or phone to verify some personal details, i.e. name, address, phone number and email address and we can reset your password for you.
Thank you |
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| Q. Is there any chance you will stock cooper st clothing int he near future? |
(Posted: 5th Jan, 2009) |
| A. Yes there is a chance of that. We will have it at our sale on the 24th, 25th until sold out. The agent for cooper st is bringing the label to the sale. if you are in Brisbane our warehouse is at unit 9/21 Duntroon St Brendale. As for online, well I guess I wil see how well it sells at the Sale. |
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| Q. Do you ship to Poland? I couldn't find PL or EUR destination while completing my order? |
(Posted: 30th Jan, 2009) |
A. Hi, Yes we do ship to Poland. We only have a limited number of Countries in our list however we will be updating this as we receive more international orders.
Thank you |
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Q. Hi,
Do you have detailed size charts for each designer? thanks? |
(Posted: 7th May, 2009) |
A. We have standard size charts for the designers Moss & Spy, Grace & Hart, Paco PM, Howard Showers, Charlie Brown, Lili, George Gross, Harry Who, Liza Emanuele, Gerry Shaw, Stop Starring and Vallen on request. We are currently working with web designers to get this issue sorted out and designer charts added to the website. So we will have them on in the very near future.
Regards,
melissa@madaboochoo.com.au |
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