RETURNS POLICY
Click here to notify Madaboochoo of any returns.
Final Clearance Items
Often items are heavily discounted for the purpose of clearing stock, we cannot refund or exchange, so please check measurements before you make your purchase.
Sale Items
We can accept an exchange on sale items if the customer is happy to provide a postage satchel for the return shipping if the item is available. If the item that was purchased was the last of that style, we will issue a store credit.
New Items
Returns are accepted for any reason under the condition that the item is still as new.
The tags are still in tact and there is no visible signs of wear, including perfume or cigarette odours and make-up. We reserve the right to refuse a refund if this occurs.
Because we are an online business, we understand that sometimes what you receive is on the odd occasion not always the same colour as viewed on the website due to different graphic settings on individual computers, the size is incorrect or the product does not do what it is suppose to. As a result we have chosen to give you a 100% money back guarantee on our quality and standard of product. We will refund in full your money if you are not satisfied with your purchase in accordance with the above terms and conditions.
Slip your item into an Australia Post Pre Paid Express Post Satchel; you will be issued with a small sticker containing the tracking id. Please email Madaboochoo with this number for our reference. If this is not provided we will not take any responsibility if lost in transit.
Please note that in the case of a return or exchange, we must be notified within 3 days of you receiving your garment if you require a refund. Returns must be sent back no later later than 2 weeks after receiving your item.
Once the item has been received by us we will be happy to refund you in full for the item.
Please do not send via Regular post as it does not provide insurance or tracking and your precious Madaboochoo purchase may be lost easily.
Refunds are processed every Friday.
Please send item back to:
P.O. Box 215
North Lakes QLD 4509
We will resend any exchanges free of charge once only.
Cash refunds not given in exchange for Gift vouchers.
If you have any further enquiries regarding the above information please phone during office hours on (07) 3491 3709 and one of our staff will be happy to assist you.
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